Sales Center Progress and Roll Out Plan 

Excitement is in the air at the newly established internal Sales Center, which has been making waves in the industry since its grand opening just two months ago. The sales center has been thriving with success, and the buzz surrounding its performance is palpable. The dynamic team of sales professionals has already made a significant impact on the company’s revenue growth and has quickly established itself as a force to be reckoned with in the industry. This article will delve into this exciting new venture’s status and rollout plan and explore what makes it such a success story.

As of the end of March, we had ten pilot properties live on the Sales Center, and as of the end of April, we had twenty live, with another fifteen set up on the internalized VoIP phone service.

By onboarding our properties onto VoIP, we can have unparalleled visibility into our property phone calls, including tracking and recording calls directly handled by the property team.

To keep onboarding simple and streamlined, we plan to port 30 properties monthly to our VoIP service and activate 15 from the previous month to our complete Sales Center services. This allows us to 100% test for any unforeseen issues and keeps XPS in place for 30 days as a backup for calls if said issues arise. Based on this schedule, we will be fully active company-wide by the end of 2023.

We are currently staffed with a team of seven fantastic individuals! This team is made up of our Sales Agents with a wealth of sales experience and knowledge to handle our potential tenants, and our Service Agents, who, as of now, have a combined 20+ years of Absolute experience – ensuring we are delivering top-tier customer service to our existing tenants. The team is consistently sharing their knowledge as well as staying on top of industry trends to keep us at top performance. We plan to add roughly two agents per month through the end of this year to ensure we keep low hold times as we onboard more properties and will be staffing 24/7, so calls are answered no matter when we are called.

To back this incredible Sales Center team is our entire technology department – ensuring we utilize and develop all relevant technologies. In development now includes AI web chat, video chat capabilities, and other next-level service and communication methods. We also use automation wherever we can, including our lead and collection management software. The lead management contacts potential tenants via SMS and email based on a predefined schedule after they submit a reservation or request information from us. We are working on developing repost tracking for this aspect of the program.

This keeps them informed and reminds them of us, so we do not lose them to a competitor! As for the collection manager, it contacts the current schedule via SMS, email, and automated phone calls based on a past due schedule spanning 1 day past due to 90! All properties are currently active for the SMS/Email portion to help ease the setup of other items, and roughly 60 are active for the calls – calls will be activated for the others as they are onboarded to the Sales Center. For March, this automated system collected a total of $728,896.94 company-wide; for April, it collected $702,021.81! This is with us not being fully active on the automated calls yet!

In conclusion, the internal sales center has proven to be a resounding success, exceeding expectations in its first two months of operation. The team’s commitment to excellence, customer satisfaction, innovative sales strategies, and technological advancements have paved the way for its continued growth and success. Absolute and our partners can look forward to reaping the rewards of this new venture for years to come. As the sales center continues to evolve and expand, there’s no doubt that it will remain a key player in the industry and a source of excitement and inspiration for everyone involved.